i booked a hotel stay 8/19/21 for 2 rooms paid in full through Sams and when tried to check in hotel said they only had 1 room paid even though i had my paper work. Customer service was of no help trying to get the 2nd room and then at 6am found we had NO HOT Water. Many calls and no help. finally disputed charge through credit card company. Would never recommend Sams Travel to anyone.