11 Jun, 2019 → by ClaimboUser906234
sally prestia

1

My name is Patricia Williams and I am making this complaint on Sally Prestia she is with Keller Williams Reality. This realtor when you tell them that you want to be in Phoenix and they send you only houses for Glendale. She really doesn't take and do her fiduciary duties, like coming and picking you up and taking you to see the houses she wants you to meet her there. When looking for houses she doesn't listen for what we needed in the house, the only thing I got in the house I had to sign to get was north south facing. I told her I didn't like gray or green but this house has both colors that I hate. She wants you to do all her work for her. She should have a plan every day that you go out and see houses. I will never ever promote this company because they may have the buyers but the agent that I am working with doesn't have a clue what it means to take of the CUSTOMER or what it means to FIDUCIARY duties which she needs to look up the meaning of the word. I was raised and I know how to take care of a customer and she doesn't have a clue what this means. I have worked for customers all my life and know how to take care of the customer. I should have been taking to see the house on 14421 N 42nd Drive Phoenix, AZ 85053, I sent an email on May 5, 2019 and wanted to see this house and she wouldn't take me till our house went on the market so I lost out on the house that was perfect for me and my husband. This isn't my first house that I have bought. I told her that I didn't want to settle that this was going to be my last house I was going to buy. It was perfect everything. I ended up in the hospital over this new house I hope and pray that what she did to me that you all will not let her do this to anyone else. She tries to make this job a 7 to 3 job and this one isn't. She is not available all the time to take you to see these houses. This has been the worst realtor I have worked with and do not recommend her to anyone. She is a disgrace to your company and her profession. With that said someone needs to look at her and tell her to get a job so she can be on a set schedule because she isn't realtor material and doesn't have a clue what it means to take care of the customer. Because my house sold within hours of being on the internet I had to except the only contract that was the lowest, there are better houses out there than what I have ended up with and I have no choice but to settle on a house that I hate. I sent her an email after I got out of the hospital that the new owner should pay for the door on the garage should come out of her closing cost that I am paying for and never got a response from her on that either, all she said was can he wait till closing but I will not pay for the door.
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