Salesman promised to remove sap blotches all over the car before we drove away with the 2018 RAV4. He lied. It was not removed. At the very last minute after we signed the "contract", the upsale guy (who took 5 hours to write up the paperwork for a cash sale) informed us there was only one fob for the car. After calling the national AutoNation customer support phone number, we got a call from the General Manager of the AutoNation in Roseville, CA where we bought the car. He promised to take care of getting the sap removed AND providing us with a second fob at their expense. He never followed up. AutoNation is a rip off. Furthermore, AutoNation somehow bypassed the Carfax accident reporting system. After getting the car home, we discovered several unattached rear-end plastic body parts in the spare tire hold. Also discovered several body parts missing under the rear of the car. The rear bumper was painted over to hide damage. None of this was revealed by the salesman or manager.