29 Jun, 2019 → by ClaimboUser29775
Said i drove out of state and kept 200 of deposit!
1
Rented a car from Ace at Long Beach Airport, used a debit card and questioned the 400 deposit fee, it states 300 for debit deposit on the contract and website, they hung up on me, told me to call corporate but wouldn't give me the phone number. I went through Priceline for the rental and asked them to help, Ace hung up on them 3 times. I had the car for 2 days, only drove 148 miles, I live in Huntington Beach, Ca, when i received my receipt by email they only refunded 200 when I called them to ask why they said because I had drove to Arizona! I did not, and noticed they had not written down the milage on the returned vehicle, but I wrote it down and took photos of the car in anticipation of them trying to scam me. I was told to call corporate, plan on calling them, my bank, BBB and the local news stations to report them as they have stolen from others also.