16 Oct, 2019 → by ClaimboUser736617
Sagging NEW Mattresses
1
Purchased a new mattress. Within 2 years it developed depressions that were 2” deep. Went through their exchange program and paid to upgrade to a better mattress. This one ALSO developed 2” deep depressions. They refuse to do anything about it since we’ve already done one exchange (even though WE PAID for it). Their policy is to only do one exchange, even if the new bed is just as junk as the fist. Quite simply we HATE steinhafels and will NEVER, EVER purchase another piece of furniture from them ever again.