Six Flags Corporate Office, On Sunday August 26th, 20102 at approx 5:30 pm, my family and I were heading into the souvenir store at Six Flags Vallejo. My 5 year old son kept walking straight towards the exit, my husband noticed immediately but my 5 year old son, who is Autistic always wants to race his brother. My husband was yelling for him to stop as he chased after him. Anyone knows how fast children and that the exit is not far from the store knows that it doesn’t take long for a child to run away. The gate attendant Michael heard my husband calling my son’s name but let my 5 year old OUT THE GATE!! So when my son stopped outside the gate, my husband tried to get my son back in the park and Michael refused stating that he didn’t have a stamp. First of all, Michael never stopped my son to ask him for one. Second, Michael should have NEVER let my child, or any child out that gate without making sure they were accompanied by a parent. Third, to not let him back in the park when he was the one that let him out the turnstiles? This was not a busy time at the gate. My husband had to leave the park to get my son and could not contact me, which I was in the souvenir store in line with my other son. I had the season passes in my purse and no cell phone for him to contact me. When I got to the gate and found out what happened, I was furious! I politely went to the entrance and asked to speak with a manager, I was told I would have to EXIT the park, go to the guest relations line, wait in line and a manager would speak to me. I asked them to have a manager ready. After waiting in line, the lady at the front refused to get a manager. I told her this was not a situation that I wanted handled by a non-supervisor. She came back and again refused to get a manager. At this point I am beyond upset, because if my son had not stopped outside the turnstiles or it had been someone else’s child they would be just as upset. I was told by your supervisor Jamie that I was a BAD parent and that it is my fault that I didn’t watch my son. I’d like to understand how it is my fault that your staff let my son out the gate when my husband was yelling for him? He is special needs and had he been like the many other lost children in the park today, he may have never been seen again. I do not understand how it is your policies and procedures to tell someone that they are a bad parent and at fault for chasing after their child. I had assumed my husband had my son waiting outside the store for me as he likes to touch things since he is autistic. All your staff had to do was tell him he couldn’t go out and he would have waited for his dad. After I’m already upset, crying and raising my voice because your staff calls me a bad parent, not only does your GUEST SERVICES staff call me a bad parent and tell me it’s my fault but your on duty officer Buttomly calls me a bad parent as well and tells me I should have been watching him! My husband was chasing after him, I don’t see how that’s bad parenting. I can not believe that your OFFICER would tell me I am a bad parent! At least I care enough to complain that your staff is not properly trained in safety procedures and then Officer proceeds to tell me that I’m crazy because I’m angry about the situation and that no one will get me a manager to speak with. Not one person apologized for the situation. Not one person understood the dangers of the situation. Does Six Flags not care about it’s patrons? What if a man was carrying a child out of the park kicking and screaming, would your staff let that person out? I’m sure Michael would have. And then to NOT let my son back in? I am beyond upset, angry and dissatisfied by your companies lack of ethics but also it’s procedures and morals. How dare your company allow a child, who is obviously be chased down by a parent, out the gate and then NOT let them back in to be with their parents? I’m not even as upset at the fact that they wouldn’t let my son back in, I’m upset that your staff would let him out of the park in the first place. I never said one derogatory word to your staff, I raised my voice, yes, I cried, yes. The situation was left un-resolved and I was talked to rudely. If any of your staff were even old enough to have children they would empathize, they would be able to empathize if they had a special needs child and would obviously be upset about the situation. What’s even worse is that there wasn’t a single manager on duty to talk to. Not one. I was refused an apology, I was polite until I was refused a manager and sadly all it would have taken is “Mam, we apologize that it happened, we will be sure to train our staff in the future and we promise we will make our best efforts to make sure it never happens again.” I expect that, that is too much to ask for from your undertrained staff. Regretfully,