I bought this machien from Ebay. The problem is that I sent this machine as a gift to my wife. The machine was received as promised no brochure, just five pages copy from the brochure. Plug the machine added the water and the coffee, made steam, but when tried to make coffee all we could get where two cups, after that did not heat up any more. Sent an email to seller (Victor) and all he said was to call the technical department and sent a their phone number. My wife did and their answer was to try to fix it ourselves. I was out of the country at this time and was not going to let her fix a gift I sent her. They sent her a detalided email full of pictures and the sopts circled with the instructions on how to reset the boiler's thermostats. They even warned to use this special screw driver tip to open the machine. Meantime, during this back and forth between their technician and my wife, the seven day return policy expired. When I read the instructions, and how complicated it was to be for her to reset the thermostats, I asked them to take it back and send the full refund. They say, no because the seven days had passed. We could not beleive i, that was incredible! ry to resason with them, but they will not take it back anymore. Finally we opened a complaint with EBAY thinking that they will try to fix the problem, but they did not even try to do anything. After a couple of days EBAY closed the case in favor of the seller. The same seller that sold a broken machine. that is sitting in my house, that they will not take back or pay the shipping cost. I find both Seattle Coffee Gear and Ebay to be irresponsable. I want my money back, full refund plus shipping expenses. Thank you. J Sutera