Apparently the Hammacher Schlemmer catalogue website is not taking any more product reviews. I searched it thoroughly and could not find any “submit” box. I have learned one very important thing: Do Not purchase anything by way of the internet or even a supposedly reputable company’s website without having first read as many reviews of a prospective purchase as possible. I recently purchased the “World’s Smallest Automatic Umbrella”...it is NOT the smallest, by the way. But it IS the cheesiest, most over-priced and flimsy umbrella I’ve seen to date. It also had the name “Hammacher Schlemmer” printed along the edge of the umbrella fabric; this was very easy to overlook in the very tiny photo and I certainly didn’t want to advertise for them. It was to be a gift, sent to another address, but ended up at my address; fortunately, as I would’ve been extremely embarrassed to have given such a poor quality item as a gift to anyone. When I phoned customer service and asked to speak to their most senior representative, President or CEO, and asked for his/her name, I was told they couldn’t give it out and I was then transferred to a “manager”: Mr. Derek ? who declined to give his last name . ( if Derek was even a real name) I was given the same “bot-babble” response from Mr. Derek ? as the scripted “Merchant Response” in the customer reviews and I realized I was dealing with a company that doesn’t give a fig about its customers and will give only excuses, platitudes and insincere “apologies” whenever a disappointed customer complains. When I stated that I intended to return the item, and requested that HS’s customary (?) $10.95 return fee not be applied to my credit card, I was given yet another convoluted run-around. Since my call wasn’t related to damage or malfunction, it was simply because the product was a piece of junk, I was told I would be issued a special return label ( different from the one enclosed in the original box) and I would be “refunded” my original shipping/handling fee of $7 and change. We went round and round again and I finally decided to return the umbrella and want no further dealings with Hammacher Schlemmer...I won’ t be buying another thing from them.