This is the 4th time that I have encountered these matters; no calling to confirm customers address before sending the parcel, not like other courier services they will call to confirm and inform customers. My parcels have been several times delivered to wrong address. For the easiest work of them, they just put all the parcels into 1 building which I am not from that building ( As the hospital S.O.P is not allowed staff from other building to go to the main lobby because not all staff can go to the main lobby). Have called customer service and customer service didn't do anything. Im so DISAPPOINTED with ABX courier services as all of us here have encountered the same problems that cause by your runners for unwilling to call the customer for confirmation.