1 Jan, 2018 → by ClaimboUser88938
Runaround with attempt to cancel
*SOLVED
3
Help? Bought new vehicle last June came with free 6 month trial then bought 5 month promotion. Promotion is to expire in a few days. Was on the phone on hold multiple times total over 1 hour, was transferred to cancellation dept 3 times to be on hold for well over 10 min with each transfer. Finally reached cancellation representative and told him I wanted to cancel. As soon as I gave him my phone number the line went dead. On final call I demanded a supervisor, Jessica Garcia answered but said she was in charge only of activations and was the top and only supervisor and in a rude voice she said "as I've told you 3 times I can only transfer you back to the cancellation dept". Also went online -set up password yadda yadda yadda with sirius xm so that I could manage my account only to find choices are to activate or renew but NO CANCELLATION choice. Now have messed with this for well over 1 1/2 hrs. Who can tell me how to cancel? Don't ever subscribe to Sirus XM even for free trial. Life is too short-just use AM/FM radio.