Had the misfortune of renting a property through this company. Was supposed to be heated pool/spa at the fee of $70/daily. We arrived and pool/spa were at 72 degrees. Numerous phone calls and emails went unanswered and the pool remained cold. I have filed a complaint with VRBO who has some jurisdiction with them as well as a complaint with the BBB. Sweet Homes resolution to the issues were to simply forward my emails to the local property management company, whom informed me they were unable to address the issue, that it needed to be addressed by Sweet Home directly. The local property management company also revealed that the pool not heating was an ongoing issue. None of my calls to Sweet Home were answered, instead went directly to voicemail both during and after regular business hours. None of the phone calls were ever returned as I had requested. In addition, the AC on the main level did not function properly. An Air Condition service did come on Monday (day 3 of 7), said he needed to order a part and would return the following day. He never returned nor did anyone inform us why. The main floor was between 75-78 degrees the entire week as well as humid. I just received a response from the BBB with Sweet Homes response to them regarding my allegations. They state they answered all my phone calls and emails. This simply is not true. All I asked for was someone from Sweet Home to give me the courtesy of a phone call to inform me what the issues with these items not being fixed and how they would or would not be resolved. This never happened. Worst customer service I have ever been exposed to. We finally disputed the fee of $70/day with our credit card company to at least get that back.