2 May, 2016 → by ClaimboUser365534
RUN AWAY from U-Store-It Facilities!

For 15 years I had used the National Self Storage facility at 5127 McCart in Fort Worth, TX, and had no problems. In February 2016 they sold it to U-Store-It, and it's been a nightmare ever since. The due date for payment to National was always the 10th of the month. U-Store-It didn't bother to notify customers that the fee for the upcoming month now had to be paid by the last day of the previous month, so I got locked out on the 1st of March. I asked why they had not notified customers, but all I got was a shrug. I paid for March, but I did not appreciate the lack of notification and the attitude of the new owners, so I scheduled movers to move my things to a different facility in mid-March. They showed up and were ready to move my things, but when we arrived at U-Store-It, I found the storage unit door OPEN. All of my boxes had been dumped out and the unit had been vandalized. The movers said they couldn't move it in that condition, so they left. The office manager said the unit had been vandalized and that 12 units had been hit in one night. I asked why I hadn't been notified, and they couldn't give me a reason. I was furious. So we started cleaning everything out. All that was left was some large items and trash that we were going to haul to the dump, but I was unable to get there by April 30. I called to see when I would be locked out, and was told we had a 5-day grace period through May 5. I went there today (May 2), and was told I was not allowed on the property until the bill had been paid. I told them I had called and was told we had until the 5th of the month before payment was due. They said we only had until the 5th to avoid late fees, but that we would still be locked out on the 1st. That was not what they said when I called. So I left the trash for them to haul away and I will never set foot on their property again. HORRIBLE, HORRIBLE company, with absolutely NO customer service. AVOID U-STORE-IT!
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