8 Oct, 2018 → by ClaimboUser711793
Run Away from this dealership

1

Zero stars is appropriate here. These guys are quick to sell you a high priced RV, but pray you never need service. In February 2018, I bought a new 2018 Heartland Cyclone 5th Wheel Toy Hauler. Upon walkthrough at purchase, we identified at least 10 items that needed to be addressed. We were told to take it home, do a complete look over, and bring it back for service. Well the list grew to 20 plus items (not RV Worlds fault...that's a Heartland issue and a complaint for another forum). BUT, we brought it back in and our camper sat for 2 months with maybe 1/3 of those items being addressed. We had a trip planned, picked it up, went on the trip and brought it back again to finish the punch list. This took another two months (still not all was corrected). We picked it up again for a trip and this time there was damage to 3 areas of the camper where they banged it around on their parking / storage lot (AND admitted it). (Bent the ladder, scraped the side paint job and damaged a window, and rammed the front corner). We patiently agreed to go on one more summer trip and then bring it back in for them to finish off the original punch list and fix the damage that they did themselves. It's been sitting on their lot since then. From August to October, waiting for them to fix damage that THEY did to my trailer while in their possession. We have owned this thing for 8 months and it has been on their lot waiting on service for 5-6 of those months. AND, half of that time waiting for items they themselves damaged to be fixed. You would think that they would make me a priority since the damaged my property. Our service guy is nice, but they don't have the personnel to handle the volume of service they have (reason why our camper was banged around in their parking lot by one of their inexperienced employees). I escalated things to the Service Manager who called and said he would get on it, but it's been two weeks and I've not heard back from him. I've tried to be patient, but I would never buy another RV / Camper from these guys. It's the worst service experience I have ever had in my life. AND don't buy anything from Heartland either. They send their product to the dealer 80% manufactured. On a brand new 5th wheel, we have already had issues with slides leaking fluid, leveler malfunctions, hot water heater not working, black and grey water valves mislabelled, water leaks at several windows, and that's just a few of the issues. It looks pretty, but quality is terrible.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Rv World Of Georgia you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.