Very nice to you until they have the money then it’s a 360 degree turn. Rudeness become their actions toward this customer. I told them after I seen this sticker below why have a fire place if you can’t use it when I was told it was a working fireplace. I got a response wow maybe you should find good in people first before you think bad of people. When we have a problem they seem as we are putting them out. They recommend professionals which are their relatives or friends. Some of them only do half the work. I was told the house would be set up a certain day. My house where we were living out of state was sold. House took about 2 weeks afterwards we lived in a hotel extra expense. Then the work that wasn’t done professionals we had to hire someone else and pay more money. These people from manager to sales people need to take a course in customer service classes. No respect for customers needs.