17 Sep, 2019 → by ClaimboUser665370
rugby boots with the wrong size
1
The worst experience ever! I ordered a pair of Rugby boots for my son on Sept 3rd picking the number 9.5 (43.5) from the size chart. I paid 10 € for transport + 46, 80. I receive the package Sept 11th with the wrong item: The box said 9.5 (43.5) and the boots were 10.5 (44.5). 9.5 is the UK number but I ordered what was in their chart when you choose EUR. I returned and had to pay an additional 10, 5 € for the post. They say it'snot their mistake because I ordered the wrong number since they are in the UK their reference is the UK chart. When I complain about the money that I should not pay because I did everything ok they just send an email saying that they will return my money because the item is no longer available in the size I want. They returned only 46, 80. All the 20, 5€ I spend in transport they did not intend to return.