26 Jul, 2019 → by ClaimboUser305618
Rude, worst experience with Arnel homes in 8 years of renting.

2

Homestead El Rancho Fullerton -7/25/19,(530am) no hot water since the night before, awoke to a clogged toilet before work (couldnt flush my feces), garbage disposal broke (about 3rd time in two months. Called my apt. manager, who promptly began having maintanence fix my issues. Long day (Law Enforcement career) I arrived at 5pm. Went to the bathroom, clogged fixed but no running water in my apt. Once again *** remained. Attempted to call my manager and per her VM contacted 714-481-**** "for after hours emergencies" I stated what apartment/location I was calling from. I was greeted, I explained that I had no running water. She responded with "Well did you pay your water bill." I did not find that funny at all. I explained this included my toilet and ability to go to the rest room and would she find that funny. Her response was defensive and that they were closed despite my explanation on intructions to call this number by my manager message. She then said shed give me the number if i stopped talking. Once again unprofessional, condensending, no sympathy whatsoever. I said ok give me the number. She hung up on me. Theres the core value of Arnel to its renters by the employees they hire. Of all my years here, this employee was the most unhappy, vile and frankly disgusting attitude considering her position and duties. She just wanted to go home. However I was home but I might as well have been sleeping under my patio and using my tree planter as a toilet. My manager A+, Corporate customer service F.
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