1 Jan, 2018 → by ClaimboUser667175
rude, unprofessional staff

1

I received a call today from mbd's ever so rude consultants at 07:35, I answered the call and confirmed that i'm the actual person they are looking for, now that guy as he was busy reading the script I tried to stop him as I wanted him to call me at 09:30, he kept asking me to confirm my date of birth, I kept on saying hello, hello, hello to explain that I can't take his call now, but he ended reading out my date of birth to me, that's when I asked him to please call me at 09:30, never got a response from him, he just hung up on me and I know I will be charged for this bad services provided to me.. I will not pay for this charges whatsoever... Mbd get your consultants trained in a well-mannered way please for crying out loud!!! I had to call them back after receiving an sms that i've missed a payment which was due on the 02 july, I never arranged for any of that, I called one of the unprofessional, rude consultant who just didn't care of what I told him, I also mentioned to him that I will not be paying the r2168.50 as i'm not liable for those other charges made towards the balance I had received from transunion, they failed to follow up on the account, I had to go out of my way to find out what has been affecting my credit applications that's when transunion provided me with a credit report of which then stated that I have r1716 of which I then received a discount my balance was r1480.48 and that's what i'm willing to settle, after all the strings I pulled only then that's when I was bombarded with sms' from mbd, no calls nothing, i'm always going out of my way to follow up on this but nothing is being received from mbd except for them adding up charges on my balance for something that was never rendered to me... Please be advised that I never agreed on making any payment on the 02 july, I will not be settling r2168.50 for something never provided to me, r1480.48 is what I will be settling and that's that, the other remaining balances they will take it from their rude, unprofessional staff
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