1 Jan, 2018 → by ClaimboUser291514
rude, unprofessional, medicade fraud, incompetent, front desk staff
1
I was giving a follow up appointment for my babies to have fillings this morning June 27th 2016. I Had recieved emails to confirm the appointments. I show up on time to be told we have no appointment and I can be seen if I will pay cash or I can reschedule... I tell the lady I have emails to prove I have and appointment. She rudely says do you want to make an appointment cause I have other patients. Wow! I WAS SHOCKED at her unprofessional and rude attitude so I ask to speak to someone else. Only for her friend to come out after there kiki session and do the same thing. Why would I pay cash if my children have coverage? This is fraud! They treated my children and I like trash. I had been a patient for 6 years and try my hardest to be undrestanding with good appointments, bad appointments, and new hires, until today. They way your new young unprofessional staff treated us was appalling. Never Again!!!