I had an engineer booked to reolace the seal on my washing machine door, when the engineer arrived with the new door seal !!! he looked at my old seal and told me he wasnt authorised to put in the new one. However i told him thats what he was there for and that i would ring domestic and general and while i was on the phone to them he walked out the house!!! I told the woman on the phone what he did and she put me on hold to ring him, and when she came back she told me that she asked him to come back as thats what he was supposed to do and she said he told her he didnt have time, so what do we actually pay our insurances for? so she gave me the complaints phone number but no one answers the bloody phone.