Over the past week I have contacted the head office customer service number four time and all four encounters were absolutely horrific. The staff answering the calls are absolutely rude and have no telephone etiquette. Not giving the customer a chance to fully explain their story and interrupting by saying the same thing over and over. No service recovery skills. No help at all. This has put me off ever using their services again. I just don't understand how branch staff can help more than the dedicated customer service line.