I had a complaint about their rude customer service rep which I posted on their Facebook Page and them instead of responding to it, they went ahead and deleted my complaint. Way to go Keranique, can't take criticism;can they? Here is what happened. I called their 1800 number after seeing its advertisement on TV thinking they are giving free samples. The experience I had later was infuriating so I wrote them this complaint which they went ahead and deleted Dear Keranique I saw your TV Advertisement for your hair treatment, and being very interested in it, I called your toll-free number [[protected]] at 10:39 AM EST on Tuesday, 08/05/14. You advertised a risk-free trial, but when I called, I learnt of your $7.95 S & H charge through your automated system; I did not see any mention of this charge in the TV advertisement itself. So instead of giving a credit card number, I hung up the phone immediately since, again, it was an automated system. About 5 minutes later, a Customer Service Representative called me from [[protected]], stating she saw that I called the automated system and wanted to be sure to answer any questions I may have had. I told her that I thought it was free, to which she reminded me that the product was free, but the S & H was not. I responded that I realized that through the automated system, which is why I hung up. Now that she and I were on the same page, I expected we could part professionally and cordially. However, she immediately responded: "you don't have $7.95?". I was very offended by this question and proceeded to tell her: "Ma'am, I don't think this is a nice thing to ask, and your question makes me feel uncomfortable; I'm hanging up right now!". Being furious, I didn't listen to what she said after that, but I believe I heard her ending the call with "have a nice day", or some such statement. With this background, I would like to let you know that a person's financial situation is NOTHING to be commented upon, especially rudely and without any authorization or need-to-know bases. You may have a very nice product, but if you can't present it with respect and professionalism, it will simply sit with you. Undoubtedly, I will be sending this message to my friends as well so that they are aware of your nature. Nevertheless, you need to STOP this kind of insulting dialogue, for beyond the commission and sales volumes are people with feelings - NEVER AGAIN lose sight of that, and you will be successful. Thank you for your time.