15 Jun, 2019 → by ClaimboUser860641
rude cashier with poor customer service
1
I visited LCBO at the Victoria Park and Finch location just to get last minute father's gift as a surprise for my dad. I ran out the house in a rush only took my phone and visa card with me. I hardly get asked for ID nowadays because I am in 30s. The cashier name Moussie asked for my ID, without letting me explain, he was rude, no empathy at all towards my situation! I understand it was my mistake not getting my ID when they just trying to do their job. But Moussie's terrible attitude and high ego absolutely upset me! What does customer service mean anymore? A liquor store should not act like as if I am a chief trying to steal money from the bank. I came back with anger and my ID, without further empathy, he told me to "ease" and not to throw card on the table. Really? He did not even look at my ID in the end!! This is very disappointing as this particular LCBO employee is trying to use their authorized empowerment to make trouble for customers! If this check ID who look under 25 is really to suspect the minority, then why do they even go buy liquor without an ID? There are so many ways to drink underage without visiting LCBO, please, do not let stupid policy ruin the all the resource, money and time wasted on nurturing customer service!