A couple of months ago one of my suppliers used UKMail to delivery over £1000 worth of stock to myself. This delivery never arrived, tracking showed no information whatsoever. I spent two days trying to get information out of the customer service number but found the staff extremely arrogant and not interested. I was given conflicting information every time I spoke to somebody different. Information varied from "It was never collected" to "it will be with you today". Eventually at around 7:30pm 3 days after the goods where shipped I get a knock on my door to find a UK Mail driver with my goods. I of course asked her why the goods were delayed and why no scan information was available. I was of course annoyed with the whole situation of know knowing where my £1000 stock was and the lack of care from customer services, but I was in no way rude or abusive to the driver and told her a couple of times that I wasn't blaming her personally, but the company she worked for where disgraceful. Anyway, I signed for the goods on a bit of paper and she left. I thought nothing more of it. A few days later my supplier needed to collect some goods from me and arranged with UK Mail to make the collection on a certain day. The collection was urgent as they needed the goods the following day. Needless to say and true to form UK Mail never turned up. My suppliers arranged for DHL to make the collection which was collected the same day. Three days later UK Mail turns up to collect the goods. I was out at the time, but returned about 10 minutes after they had arrived. My wife told them that there was nothing for them to collect and yet they did not leave and were on my property for approx. 10 minutes before I returned. On my return they had parked their van in my driveway blocking my way so I gestured to the driver to move his van out of the way. He did and I pulled onto the driveway and got out of the car. There were two drivers. The woman who made the delivery a few days ago and a man (who turned out to be her husband). I knew why they were there and immediately told them both that there was nothing to collect as they were three days late and we had used a decent courier to make the delivery. I proceeded to walk into my property and ushered my wife in as well. However, on the way in I had a clipboard shoved under my nose and told I had to sign the document. I refused and things got a little heated. Basically this guy had come along because the woman had apparently told him that I was rude and abusive to her when she made the previous delivery. I told him and her that she was lying and attempted to get their details as I would report them to head office. I was then told that they did not work for UK Mail but where contractors and that he owned the business and would not give me any information. I eventually got them off my property where she should from the safety of the van that I was a f*****g w****r and he was saying I was a f*****g d***h**d. I then wrote to UK Mail head office to make a formal complaint but emails went ignored until I found an email address for the CEO. Although he did not respond personally, I did get a response which was very dismissive. They did agree to look into it but basically came back with a couldn't care less attitude of "they said you were abusive so it's your work against theirs" so nothing more they can do. If I wanted to I could report the matter to the police. I think the police have better things to do, so I dropped it. So two months down the line, I place an order for some goods from an online retailer not realising they use UK Mail until they sent me an order dispatch email. The tracking information look like this 17/02 Collected 17/02 Book/Awaiting Collection 18/02 Out for Delivery 18/02 Delayed 18/02 At Delivery Location Expected delivery date says 19/02 so I waited in all day on the 19th. It didn't turn up so I contacted the retailer who then contacted UK Mail. They told the retailer that they had tried to deliver on 18th but I was abusive so they left again. Any retailer reading this should honestly think twice about using this excuse for a delivery company. They are cheap for a reason, they will destroy your reputation and I for one will look very carefully from now on to see what courier is used for deliveries and if a retailer uses this company they will not get my business. Unfortunate.