I just got off the phone with someone in customer service and was not impressed with them. A few years ago when I had an issue with the rewards program, I had a delightful person help me out, and she went above and beyond to ensure that I was taken care of and happy with Starbucks. That can't be said for this lady in customer service. She was rude, condescending, unhelpful, and did not even try to turn my experience around. As someone who has spent many years in customer service, it boggles my mind when I come across workers who have no idea how to provide a great customer experience. Remember, Starbucks: It is much easier to retain happy customers than to gain new ones.