20 Jun, 2019 → by ClaimboUser272446
Rude and inept counselor
I called the chat service to speak with someone about my issues. He would ask a question, and I would be trying to explain. Out of nowhere the counselor said "Be right back" I was upset as I was right in the middle of explaining something. When he returned I explained in no uncertain terms that I found him rude and that his behavior was inappropriate for a person in his position. Rather than apologizing and explaining himself. He rudely stated "What would you have me do if I have to go to the bathroom" I cannot believe this deplorable treatment from someone who is supposed to be helping people in crisis. I worked in a call center to support Rogers customers. I would have been reprimanded for less than that. You are advertising your services all over the website, and soliciting people to call. You should be ashamed that you have a person of this caliber to represent your company. This is the first time I have ever utilized your services. This level of service is unacceptable. It takes a very special individual to take on this type of work. I don't even think this person had any kind of training or even the basic kind, human decency that is required for this type of work. My experience left me shaken as I am already in a bad place and was seeking comfort. Your little emails you send out makes everything nice. But I can hardly be helped by someone who appears to have their own issues. I would be very surprised if Hopeline reached out to me to further discuss my situation. The worst part is that you use religion to back yourselves up. Why now when I hear the word religion do I want to run in the opposite direction. I challenge Hopeline to actually contact me to aid in resolving my unfortunate encounter.