Hi I was due to stay this year August 31st for 25 days, I paid for a specific room on room selector in addition to my holiday cost Unfortunately due covid 19 I have transferred my booking to June 2021 and paid again for the same room on room selector I have been abrubtly told this is not refundable We stayed with you in 2019 and rebooked because we loved it so much but now told we cannot get refunded for the room I started emailing to advise in May this year and only got a reply today!!!