RIPOFF ARTISTS - They use trickery to get more money from you. I was in town from Ohio for the holidays, and needed to pick up my dogs the day after Christmas. The girl on the phone said I would not be able to pick my dogs up until 2pm. Because we had to drive back to Ohio that day and planned to leave around 10am this was an inconvenience, but we had no other options. NEVER WAS IT MENTIONED THAT I WOULD BE CHARGED A FULL DAY BECAUSE OF THEY'RE SCHEDULE. We arrived at the kennel right at 2pm, and were charged and extra $50!! When I asked about this extra charge I was only told that it's in the fine print of the "contract" and it is because there are too many dogs that need to be groomed before they are picked up, so they need the extra time. My dogs were NOT groomed. They simply sat on a concrete floor for 4 more hours while the owners raked in the extra money. This is poor business. I was told "I'm sorry you are unhappy with this family business, but that is our policy". My father also owned a "family business" in the area for 35 years, and he never deceived his customers this way. He cared about his customers' concerns. The guy on the phone also told me they've had issues with this in the past and that is why they added the fine print. Just to recap...I was told I could NOT pick up my animals until 2pm. When I picked them up promptly at 2, I was charged a full extra day because I picked my dogs up after 12pm. Pretty sneaky. Unless you wish to support poor and dishonest business practices from a place that has no regrets about ripping off its customers, I would recommend you take your animals elsewhere. There are plenty of other nice options in the area where you will actually receive the services you pay for.