I ordered two roses as gifts for a memorial for a fried who had passed away. I have placed several orders with the company and have had great service and very happy wit their products. I ordered late in the season knowing they would be shipped during the appropriate time. The roses were sent after two snowstorms and will probably die before they can get planted next year. I contacted customer service and was told they were mailed at the appropriate time. I said - they have had two snow storms - how can that still be planting time. Too bad. Guess you are stuck with the order. Really surprised at such lack of customer service.