1 Jan, 2018 → by ClaimboUser582343
room, wifi, breakfast

2

Stayed at the holiday inn at Lehigh Valley PA for a two night three day stay. Unfortunately immediately noticed we never connected to wifi the entire stay which is really inconvenient when children are staying with you. Secondly when we turned on the air inside the room the entire room stunk really bad so we left it off. Then we went down for breakfast and paid for the Buffett unfortunately there was no food left. The room was about half full however there was only one person working beside the manager. Not their fault but that's a management decision. You knew you were booked but decided to keep the staff as is. The buffet manager was extremely nice and comped our breakfast which was very little considering there wasn't any food. Our son never got a bowl for his cereal and we were never waited on for drinks. When I asked I was told by an older lady server they they were very busy and I had to wait. Well we waited the whole time and never received any drinks at all. There was a lady who was not a server but helped out, she was very nice and helpful but at that point we left. Very disappointed in this hotel considering we travel a lot and been to many hotels.
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