26 Mar, 2019 → by ClaimboUser648026
room was leaking from the ceiling and I had to move myself, I am disabled. no refund for the night of no sleep!!!
1
I checked in on March 4 for a 6 night stay. I stayed here last year for Expo West and I like the property, the staff and how close it is to the Anaheim Convention Center. This is a Business Trip and not a vacation. I checked into Room 117 mid afternoon, spent hours unpacking and setting up my room and food for the week. I am disabled and have food sensitivities and have to bring my own food wherever I go. I went to sleep 11:30 pm for an early morning education day at Expo West. At 1 AM I heard a constant drip drip drip coming through the earplugs I had in to sleep. I went into the bathroom and the whole bathroom was soaked with water coming from the ceiling!!! I called the front desk, notified them, they said I would probably have to move rooms. I started packing everything up, it took me hours to organize all of my things. 20 minutes later I had not heard anything back from the front desk. I called and they said a pipe had burst upstairs and the other people didn't know and had to be moved. The lady at the front desk said I could move into Room 138 across the parking lot. I asked if someone could help me, as I am disabled, have to go to an education day and then I am working the rest of the week at Expo West. She told me she was the only one on duty and I would have to move everything by myself! I moved everything by myself from 1:30 am to 4:30 am, got up at 7:45 am to call the Manager, Claudia to ask them to move the refrigerator from 117 to 138 as I had it stocked with my food, many in glass containers. She said that she wouldn't have any staff to move it until 8:30 am. I had to be at the Convention Center at 9 am. I asked her to credit me a free night, as this was terribly inconvenient and I am disabled, and now I had only had about 3 hours of sleep!!! Claudia was not very compassionate, treated me on the phone as though the whole situation was my fault! She only wanted to give me 30% off of the night, I said another hotel would have given me a free night and someone to help me move rooms, as I am disabled and I am there to work, not on a vacation. She didn't care one bit. I said I should at least get 50% off the night, she settled on 40%. When I checked out, the bill reflects 40% off one night on the paper bill. It has never been credited to my credit card to this day!!! I have already made reservations and a Best Western that I have stayed at for next year's Expo West. I will never stay at this hotel ever again, and probably consider other hotel properties other than Travelodge/Wyndham if I can in any other places that I travel too. BTW last year the jacuzzi was broken, this year the jets were not working, I choose properties that have a jacuzzi. I also notified the front desk of a constant drip in the bathtub. That wastes water and is costing the property. I really think Travelodge/Wyndham should refund me a full night from that stay, as it was terribly inconvenient and I was tired working the whole week and felt awful from losing the whole night of sleep and having to move everything myself, when I am disabled.