Arrived fir my week stay Aug 22 Arrived shortly before 3pm Room was not available.at 3pm when we arrived, and is still not available at the time of writing Joe 4:55 almost 2 hours later Book number [protected] Woodall [protected]@gmail.com I also had to call 1-800-sandals to lodge this complaint which was a costly long distance call for me which needs to be refunded