I booked a room at Best Western Plus in the Philadelphia Airport. When I checked in, the internet service was down and my payment could not be processed. The front desk gave me my keys and said that payment would be taken at a later time. After about 4 hours, a knock occurs at my door. I don't answer because of the DND sign I hung on the door. The door beeps and is pushed open. Thank goodness I had the lock engaged. It was a man who had been checked in with a keycard to my room! He said he would would straighten it out and apologized. I received a call from the front desk requesting payment for the room. I asked if it could wait until morning because I was headed to bed. She said it could. At 9:38pm, I received a call from the front desk in which I was told that the payment has to be processed within the next 15min as per the manager's directive. The clerk came to my room, retrieved my payment, processed it and brought my card back to me apologizing for the late visit and the key card mishap. While she was polite and sincere in her apology, I am disappointed in my stay at Best Western today. Giving a stranger access to my room and then demanding payment so late at night?! This is deplorable. I will not book Best Western again.