I am unhappy with this product because I have to download the programming from internet. That was never clear when I ordered it. I don't think it is damaged but I am unable to get it to work... thought it would operate without online programming. My question is whether I can return this item. Payment was taken off my VISA x-6573. TD Canada trust x-0960 on October 5/2020. With the exchange rate it came to $138.12 including shipping. The order was shipped on Oct 10th. Order # UF460992499YP. Transaction # 2GU58211DB641043X. Invoice # c14996899233941.1 Purchase details: (45% off) best gift - hand roll portable piano - (regular version) Black / 1 Thankyou, Rita VanDooren [protected].