3 Mar, 2021 → by ClaimboUser349953
Rock Auto fraudulent shipping offers.
1
I ordered a part from Rock Auto which offered the option of Next Day delivery, which they do not tell you that the service is not guaranteed though you pay over 20 to over a hundred extra dollars to have the part delivered overnight. I paid the extra money for overnight service and still have not received the part which would have already arrived via the ground service they offered. I am still awaiting delivery a week later and Rock Auto refuses to refund me the extra money I paid for a service that they do not actually offer. You cannot speak to a service person via phone and when you complain via email they severe your communications with the company. Rock Auto is akin to Snake Oil Salesmen, avoid them at all cost!!!