My name is christopher l Watkins on monday april 11th 2011 went to 21st century vanlines 2nd of 3 storage vaults, With matt tayler and myself and 2 trucks.It was shortly befor closeing time when we packed both trucks to capasity. There was know room for a small couch single mattress.Befor leaving 21st century van lines property at 11633 Martens river circle in fountain valley California zip code 92708 I spoke with Rob the owner of the company in front of my helpers Matt and tayler and exsplained that i may not be able to get back that night to pick up the remaining small couch and single mattress and box springs that were all in very good condition. Rob then said to us just try your best to make it back ,I then said of course i will ,but if i can not return you may keep ,sell,give away, or dispose of these few items. Rob then said again just try to make it back ,And during this whole conversation neglected to inform us that i would be charged 100.00 dollars if i could not make it back that evening. The following day my sister Wyn Dee stone received a e-mail from rob stating a extra charge will be accessed of 100.00 dollars for leaving these 3 items.This is dishonest ,deceitful,And totally unacceptable .If rob owns up to this mistake or misunderstanding and sends my sister Wyn Dee stone a new e-mail removing the 100.00 dollar charge i will gladly write a new and positive review that rob honerd this unfortunate misunderstanding. Sincerly Christopher l Watkins