We have been coming here for over 4 years and never have I been subject to such bad language and disregard. What's even better is that when I went to reception this was just ignored and disregarded, these people are not even resident at your hotel and I was advised by reception this was fine. Really are we allowed to pay and stay at another hotel come in here and drink and use facilities? What then happened was bar staff then advised the non paying guests how to get drinks by getting friends who were staying at the hotel to get the drinks for them, I saw this first hand when the staff came to shake the hands of the non paying guests. This is far from what I would expect at this hotel, my expectations of this hotel have gone down dramatically since my last visit. I will be forwarding my email to RIU direct as well as TUI.