I complained a few years ago and i will not stop. My mother was dying of cancer and lost her hair. My sons graduation from high school was coming up.. So we went online and she picked a wig out and she was so excited about it. After 2 weeks of waiting for the wig i started calling. Everyday I called they kept telling me it was on the way. It never came. My Mother never got to watch her grandson graduate. Its been 5 years No refund User's recommendation: Please beware of these scammers. I got a email from them laughing that my mother lost her hair and life.