I placed an order of 4 bridesmaids dresses, a veil and groomsmen's ties in good faith with HOB and paid for everything up front via PayPal as I was instructed to do. There were no delays in them getting back to me asking for additional funds for shipping - which I paid. 16 weeks went by, then I started calling to find out where my order was - you get passed from one person to the next, go through to voicemail (they NEVER call back!) then one girl finally told me my order was ready to ship - total lie! Couldn't ever get through to her again! Then they eventually sent a shipping confirmation to say they had sent part of my order, 2 dresses were missing! Again more calls and emails at which point 20 weeks had passed and my wedding was fast approaching - I started asking for a refund on these 2 missing dresses resigning myself to the fact my colour scheme was ruined and I would need to find a different colour and style of dress here in the UK to at least make it look like I had planned it that way! They completely ignored my requests and some woman called Karen there would keep lying to us if she even bothered to respond and then decided to send one dress the week of my wedding with a broken zipper and then the day before my wedding I received notification from customs that a dress had arrived and that once I paid taxes etc they would release it - a bit late the day before my wedding! Following my big day HOB still mess me about every time I call, promise to call back and don't and I've seen that I will never get my money back for the 2 dresses they messed up on - meaning in all I ended up buying 6 dresses for my wedding, so didn't save anything ordering from the alleged "world's number 1 bridal superstore" - total fabrication . How this company is still operating is beyond me - they couldn't care less about anybody's wedding & will just take your money! A word of warning from someone who has been through it, pay a little more and go somewhere else for your bridal needs and completely avoid HOB like the plague!! They will give you unnecessary stress and not much else - they are abysmal and that's putting it mildly!