9 Jun, 2013 → by ClaimboUser722087
Rip-off and poor customer service

So I am another victim of replica2u.net/Luxury watches/replica2u.co terrible customer service and very bad quality products. I purchased the Bell & Ross on the 5th September 2012, advertised at a cost of £281 (Malaysian Ringgit was 1687). The exchange rate on the 5th September 2012 was 1 MYR = 0.2017, and therefore the actual cost of the watch is roughly £340, and that is how much they charged me. So please be aware that the cost advertised is not the actual cost. Work out the cost by getting the exchange rate and using the Ringgit amount. Also be aware that they charge a hefty shipping charge. Once I purchased the watch I never received any correspondence and after emailing them many times to confirm my order, they replied on the 13th September 2012 to say my order was pending. On the 1st October 2012, I emailed them again and received a response the following day saying that they are sorry for the late shipment. On the 23rd October, they informed me that they didn’t have any stock. On the 28th October 2012, Almost two months after my initial order, I was informed that the watch was being shipped to me. When I received the watch, the 10 November 2012, it was in great condition and “looked” like it was of a very good quality. On the 13 January 2013, after wearing it for 2 months, the watch slowly deteriorated. The paint started coming off and the watch was not winding itself up properly and would frequently stop working. I read all the instructions on their website to see if it was something that I was doing wrong. The watch would only work for 45 min at a time. I emailed replica2u a number of times for a week and eventually received a reply from replica2u. I was told to ship it back to them. I sent the watch to replica2u on the 27th February 2013. I received confirmation from the tracking company that the parcel had arrived on the 6th March 2013. Sixteen days later they had confirmed that they had received it, again after many emails requesting confirmation. It is now June, three months later, and after many emails and no replies they have responded to say that the watch is still with the watch maker. I am unsure I will ever get the watch back and I have now been informed that they refuse to give me a refund. The ‘customer services’ have poor communication skills, rarely reply to emails and show no concern for poor reviews or services. The quality of the watches are shocking especially considering the amount you end up paying for them. I would like to make others aware of the money, time and energy I have wasted with this company and I would like to warn anyone who is considering doing business with them.
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