I ordered my first wedding band for my husband for Christmas 2017. Received it no problems except for the fact that it didn't fit... Returned it asking for a refund to my paypal account. Ordered a second ring same one different size, received it no problem except 1. haven't received refund from first ring 2. It didn't fix either. Returned it asking for a refund. Stupid me decided to give you one more chance, but now that ring no longer available at the sales price and I wasn't paying what they wanted now and the correct size wasn't available. (Still haven't received refunds from rings 1 and 2). I know I should have given up by now but noooo I decided to give you one last try. I order ring #3 but it is totally different from the first 2 and it is suppose to be with a BLUE inner circle. I ordered it Dec. 14 with a delivery date 2 days later. On Dec. 22 after my several failed attempts of contacting customer service or any human I received an email at 2:37pm saying I will get my ring on Dec. 23. Ok fine then at 6:57pm the same day I receive another email saying you are deeply sorry but this ring is no longer available to me and here's a $200.00 e gift card to use either on line or at one of your stores for all my trouble. REALLY ZALES after all this do you really think I would do ANYTHING with this company again.. I mean come on I gave you 3 tries and you screwed up every one of them. And oh by the way ring #3 did arrive finally on Dec 23 as stated in your email, however guess what it wasn't right either... The blue inner circle is not only blue it also has purple, and yellow and something else. Can't remember what cause I'm so damn pissed I already put it back into the box and have it ready to return. And also still have not received any refunds for any of my returns and I failed to mention I have so far had to pay out of my own pocket a total of $61.37 in UPS and Fed-Ex fees to return the first 2 rings, and don't know yet what this 3rd ring will cost to send back. I have been doing business with Zales since 1977 and I have never ever had such horrible, problems and I have learned my lesson NO MORE!!!