I ordered a ring on December' 25th. I received an email few days later saying it was shipped, on the day after it was due to arrive. I got another email saying it had never been shipped... I then contacted them, they said I could get a refund if I couldnt wait till the end of January. I asked for refund. Then then said would be done in 3 ro 5 days!! That was 2 weeks ago, I'm still waiting. Then I got an email a few minutes ago asking if I was happy with my order and to rate it! The cheek of them!!! There a joke!