1 Jan, 2018 → by ClaimboUser515075
ridiculous billing problem

2

I ordered a dress online in mid March. It came quickly enough. I didn't care for it so I contacted BR to get a return label printed and put the item in the UPS drop box on March 27th. I called BR on 4/4/18 to confirm receipt of item, and was told the dress had been received by them on 3/30/18 but had not been processed. I then received a PAST DUE ALERT email from my BR Visa card account on 4/24/18. I called the number on that email immediately and was told that there had been a two week delay (this was 3 weeks by now) in processing returns and to call the BR Visa card company on 5/1/18, which I did tonight, with having to deal with the incredible automated system that is determined not to let you talk to a live person without figuring out how to trick it first. Exasperated!!! I was told that they would waive the $25 late fee and the $2.14 finance charge that I had been charged on the latest bill from BR, for an item that I had returned more than a month ago, and that they would write a check to me after an investigation was done which could take up to 60 days!!! You're kidding, right?! I asked them to call BR customer service to confirm the return but was told they could not do that. REALLY??? So, I called them myself to ask if they had record of the return. The rep put me on hold then told me she had given me credit for the item on my BR Visa card that would take 3-5 days to process. I told her I had not asked her to do that b/c now I have to jump through another hoop to get the BR credit card people to write me a check once the money is in my account, and that I had no intention of using my BR account again after being treated so unfairly after many years of being a loyal BR customer. To be honest, I don't care for their clothing anymore anyway. SO frumpy!!! Not happy at all.
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