We paid for 4 day passes to Universal Studios just This past week and attended the park on weds. We were anxiously waiting to ride the new Grinngets ride for 2 hours in line. We finally get on the ride and it breaks down on the track 3 times. I after the ride was done I asked the operator about the matter n told him my complaint and all he said was you can ride it again n I said so it can break down again? Waiting in line for 2+ hours for a ride to fail and the $200+ dollars we paid for the park passes was unbelievable to our customer satisfaction! We are very disappointed customers.