23 Aug, 2018 → by ClaimboUser580578
Rhine River Cruise 474**** booking number

2

We had good service on the first part of the cruise except crew jammed my head so hard to get through the life jacket it left me with a bruise on my neck and shoulder......still have them! The second half of the cruise we did not have good service....got our own drinks multiple times and missed wake up call which almost caused us to miss our excursion! We then were castigated at the check out for giving too much to the Program Director George who helped us out immesureably....and not giving enuf tip to crew.....it was not a good experience the second half. We were chewed out by the purser and humiliated. We did up our tip but felt the treatment we received was unexcuseable. I hope you will give us an appropriate voucher for our treatment on the next cruise. Sincerely, John Trobec and Mrs. Beth Meda We look forward to your response.
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