1 Jan, 2018 → by ClaimboUser287796
Reurn policy
*SOLVED

2

My husband and I registered at Babies R Us. We recieved a stroller system for a gift however it was a different color than what we had registered for. We tried to EXCHANGE this (unopened) for the same exact stroller system but in a different color. We were told that they had to give us a gift card for $254.00 (what our families purchased the stroller for). The problem is that the stroller at retail is $300.00. Which meant that we needed to fork over another $50.00 for the same EXACT stroller. The Associate and Manager told us that they could not authorize the difference and that if we wanted that SAME stroller we would need to pay for it. I have never heard of a store that would not allow a customer to exchange an unused item for a different size/color with penalties. This policy is a blatnant ripe off of consumers!!! The second issue we had was returning items. The system Babies R Us uses is obviously not up to date. When we tried to return dublicate items we were told that none of the items were purchased through Babies R Us (regardless that there were items that were exclusive to Babies R Us). Furthermore, the Associate told us that they could not take back anything purchased online. Aside from the rude customer service and obvious lack of training, the return policy for Babies R Us is a complete ripe off. I deleted my remaining baby registry and will never shop there again! Furthermore, I have told everyone I come into contact my experience. With internet access so accessible and better customer service from competitors (i.e. Buy Buy Baby, Baby Supermart, and Closics), why would I want the hassle from Babies R Us.
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