good morning my name is Joanelle back on dec 08 202 I made an online purchase I ended up get cut wearing the items I went into the store ( I stood online outside the store for over an hour and then inside online for another 20 mins ) I finally got to speak with a young lady at the register and she explained to me that I will have to call in to get the return I did that and the gentleman I spoke with walked me through how to print a label to send the items back. the very next day on jan 12 2021 I had the items returned via usps pickup services. I called a few weeks later and they told me that they would go ahead and return the item because I indeed had them returned. now there is a late few charge of 29 dollars and they are refusing to refund it because they are stating that I was supposed to still pay the bill even though it was zero dollars. I don't think this is fair nor right that I have to pay a late few for items I don't have I did what I was told to do and you guys still found away to make me wrong