on 11/27/2020 i canceled my upstairs tv. i was told that a kit would be mailed to me to return the receiver and they had to receive it within 21 days or i would be charged for it. i called them again on 12/06 letting them know i still had not received the mailing kit. i was told again one would be mailed out. as of today 12/16 i called again and spoke with a patricia who advised me there was no record of my last call and no order for a kit to have been mailed out. after appox 15 minutes of getting no results i finally hung up in frustration, all i want is a speedy resolution in returning this equipment