6 Aug, 2021 → by ClaimboUser868205
Returned item, not refunded

4

I returned some items to Shein through their return system. This generates a unique returns label. Unfortunately, I have not had it refunded. It's been over 5 weeks. The items show as returned, and the refund is 'in process' but still nothing in my account. I have attempted to contact their customer services, but they don't have one. On their website, you can 'speak live' to someone, but this is just a pre-written response about waiting for 14 days for a refund. It is a shame because until now Shein has not let me down
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