If you are using this company to ship your products to other countries, be really careful. I have a big trouble with them. First I tried to contact them to do not receive a product which I've bought while I already had the authorization from the supplier. However they said that they couldn't stop the process and I need to wait the product arrives at warehouse to then start the return procedures. When the product arrives, I made the solicitation strait way, I gave them all the supplier details. Even though I received an confirmation email saying that everything was all right, they send the product to me instead. They do not have a hand line for contacting, only by chat or email which make very difficult to solve any problem faster. The support team is useless, they give you lots of case number that when you try to contact them to talk about the same problem through the number that they gave you, they never know what the case number is related to. If you want to return a item, try to contact the company which is shipping your product. They are very helpful and have correct procedures. Thanks