15 Jan, 2022 → by Sofia_karr
Return process

I came across the Chic me website and ordered clothing at nearly £330 price. Of course, I made some discoveries before ordering. The website looked good itself, the information about the website and the return policy was okay. As the clothing was quite expensive I read some reviews on the website. Not all people were satisfied but most reviews said they got the clothes they were ordering, that was enough for me at the moment.
The most horrible was the quality of the clothes. The shipping was quite late, I have waited much longer than I expected. The website provided me the FedEx tracking number, but in fact, it was connected to the none existing item, so I couldn't track my order. I wanted to solve the problem but they didn't respond.
When I've finally got my clothes I was so disappointed, as the real clothes didn't look like the picture at all. I tried to immediately contact them through WhatsApp and email, but they responded that the returning will cost very expensive, so I better leave the clothes. I tried to explain that £330 is a lot of money, but kept saying 10% from then the sum is also a lot of money. The promises about easy returning were all lies. They just received a lot of people. The website is clearly a scam and all the positive reviews on the ad site are also lies.
I tried to have my money back a lot of times but all I had got was a refusal and ignore.

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